Privacy Policy
Effective Date: Sept 2026
Company: Chieftns AI Pty Ltd (“Chieftns”, “we”, “us”, “our”)
Address: Level 10, 387 George Street, Sydney NSW 2000
Contact: privacy@chieftns.ai
Overview
We respect your privacy and are committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what we collect, how we use it, and how we keep it secure.
Information We Collect
We collect information that helps us deliver and improve our services, including:
Your name, email, phone number, and company details when you contact us or fill out a form.
Information about how you use our website (pages visited, browser type, device, general location).
Details you share during consulting engagements, workshops, or meetings.
Information contained in client systems, documents, communications or datasets that we are authorised to access where necessary to perform an agreed engagement.
We do not intentionally collect sensitive information unless it is necessary for an agreed engagement and we have the required consent or other legal authority.
How We Use Information
We use your information to:
Respond to enquiries and deliver our services.
Process information, perform agreed workflows, and prepare contractual deliverables as part of our consulting engagements.
Improve our website, workshops, and client experience.
Send updates or insights (you can unsubscribe anytime).
Analyse usage trends to make our content and services better.
We may use approved business-grade AI tools to assist with analysis, drafting, automation and service delivery. Where client information is processed using these tools, we use appropriate business or enterprise services, configurations and contractual protections designed to prevent that information from being used to train provider models or for purposes unrelated to the agreed engagement.
How We Share Information
We don’t sell or rent your personal information.
We only share data when necessary:
With trusted service providers used to operate our business or deliver our services, including providers of cloud hosting, analytics, email, CRM, collaboration, workflow automation, software development and approved business-grade AI services.
With trusted service providers (hosting, analytics, email, CRM) who meet privacy and security standards.
With professional advisers when required for business or legal purposes.
With regulators or authorities if required by law.
We require service providers that handle personal information on our behalf to apply appropriate confidentiality, privacy and security protections and to use the information only for the purposes for which it was provided. Some information may be stored or processed using secure cloud and technology services located outside Australia, including in the United States and other countries in which our approved service providers operate. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled in accordance with applicable Australian privacy requirements.
Security
We use reasonable technical and organisational measures — including encryption, access controls, and secure hosting — to protect your information from misuse or unauthorised access.
Retention and Deletion
We retain personal information only for as long as reasonably necessary to deliver our services, meet contractual and legal obligations, resolve disputes and maintain appropriate business records. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to any legal, contractual or legitimate record-keeping requirements.
Cookies and Analytics
Our website uses cookies and analytics tools (like Google Analytics) to understand visitor behaviour and improve performance.
You can control or disable cookies in your browser settings.
Access and Corrections
You can request access to, or correction of, your personal information at any time by emailing privacy@chieftns.ai.
We’ll verify your identity and respond within a reasonable timeframe.
Privacy Complaints
If you believe we have not handled your personal information appropriately, you can submit a complaint by contacting our Privacy Officer using the details below.
We will acknowledge your complaint, investigate the circumstances and respond within a reasonable timeframe. We may contact you if we require further information to investigate or resolve the matter. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes
We may update this policy from time to time. The latest version will always be available on our website.
Contact
If you have any questions or concerns about how we handle personal information, please contact:
Privacy Officer
Chieftns AI Pty Ltd
Level 10, 387 George Street
Sydney NSW 2000
Email: privacy@chieftns.ai